We'll provide to all of our clients prior to any advice being given, the following documents:
Key Facts about our Services and Costs
This document will provide you with the following information:
- The name of our regulator
- The products that we offer
- The service we will provide you with
- What you will have to pay us for our services, both initial and ongoing
- What to do if you have a complaint
- Details of the Financial Services Compensation Scheme (FSCS)
Client Agreement Document
This document provides additional information, as detailed below:
- Investment Services
- Regulatory Status
- Client Categorisation
- Conflicts of Interest
- Termination of Authority
- Right to Withdraw
- Client's Risk
- How we charge you for our services
- Accounting to you
- Investment Objectives and Restrictions
- Best Execution Policy
- Mode of Communication
- Data Protection Statement
- Client Consent
This document also provides the Investors Risk/Reward Profile, which categorises ten basic risks, ranging from a level one risk which is very cautious to a level ten risk which is ultra-speculative.
Services and Payment Agreement
This document will be signed by both the adviser and client and will confirm the services which will be provided to you and both the initial and ongoing service costs relevant to the advice that we give.
Advisory and Planning Service Document
This document explains in detail the four different service levels which we provide (transaction, standard, premier and bespoke). It also provides additional information on what you can expect as a client of Merlin Financial Services Ltd.
Data Protection Notice
This document provides details on how we collect data and how this data is needed to provide Independent Financial Advice. We also confirm to you how your information is used and how you have the right to a copy of your personal data.
If you are dissatisfied with a recommendation we have made, you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us either in writing, marked for the attention of Simon Dunkley or by telephone / email.
Please be assured we treat complaints seriously. For your protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service ('FOS').
The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombdusman.org.uk